Не устанавливается 2013-й на Win10

[Aleks121]

Доброго времени! С наступающим!
Краткая информация: стоял 2013й офис (актвированный кмс) на Windows 10. После этого пользователь что-то скачал с сайта налоговой для отправки данных на сайт налоговой и вместе с этим установился 365-й офис. Как известно, 365-й удаляет все предыдущие офисы. Попытался переустановить 2013-й, не получилось. Удалил 365-й, профиксил утилитой с официального сайта, с бубном поиграл в реестре - итог прежний. Восстановил систему с сохранением личных данных - картинка при установке та же: "Ошибка при установке Microsoft Office профессиональный плюс 2013."
Здесь, смотрю, многим помогли. Вот и я прошу помощи.

[Petya V4sechkin]

Aleks121, нажмите Win+R -> введите %Temp% -> выложите лог установки (смотрите по дате/времени).

[Aleks121]

выкладываю "SetupExe(20161231214249264C)"

[Petya V4sechkin]

Aleks121, в логе:
MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
MSI(INFO): 'CustomAction CAOSMRegisterLogonTask.x64.1049 returned actual error code 1603

Удалите раздел реестра (при наличии)
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Office
и папку
C:\Windows\System32\Tasks\Microsoft\Office

[Aleks121]

C:\Windows\System32\Tasks\Microsoft\Office - этой папки нету((((
ветку удалил

запустил setup, установка пошла

[Aleks121]

Petya V4sechkin, огромнейший респект!
С НОВЫМ ГОДОМ!!!!!!!!!!!!!! :yahoo:

[Petya V4sechkin]

Aleks121, и вас также :)

[Iska]

Как мало нужно человеку для счастья ;).

[gannet]

Petya V4sechkin, А вы Майкрософт про этот TaskCache случайно не сообщали, второй раз от вас этот совет вижу?))

[Hilen]

Здравствуйте, спасите, пожалуйста.
Стоял офис 2016. Захотелось новшеств. Все удалила, что бы установить 2019. Теперь не устанавливается ни 2019, ни 2016.
Пишет ошибку forum.oszone.net/attachment.php?attachmentid=158864&stc=1&d=1568543277
Гуглила, пробовала все, что советовали, безрезультатно.

[Petya V4sechkin]

Hilen, нажмите Win+R -> введите %Temp% -> выложите лог установки (смотрите по дате/времени).

[Hilen]

Добрый день, Не знаю, то ли я сделала.

2019/09/19 12:57:01:180::[3356] PERF: TickCount=155488265 Name=OBootStrapper::Run Description=Begin function
2019/09/19 12:57:01:183::[3356] Operating System version: 10.0.14393 . Platform ID: 2
2019/09/19 12:57:01:183::[3356] Running 64-bit setup on a 64-bit operating system.
2019/09/19 12:57:01:183::[3356] Command line: "C:\Windows\Temp\OFFICE2016\OfficeX64\setup.exe" /CONFIG "C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml"
2019/09/19 12:57:01:186::[3356] Parsing command line.
2019/09/19 12:57:01:187::[3356] Config XML file specified: C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml
2019/09/19 12:57:01:187::[3356] Parsing config.xml at: C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml
2019/09/19 12:57:01:199::[3356] Preferred product specified in config.xml to be: PROPLUS
2019/09/19 12:57:01:199::[3356] Parsed setting: SETUP_REBOOT with value: Never in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: Found request to include Current-User's Locale, in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLanguage\ShellTransform: true.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: CultureTag with value: ru-ru in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: CultureTag with value: en-us in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: CultureTag with value: uk-ua in config.xml.
2019/09/19 12:57:01:199::[3356] Auto accept license specified in config.xml.
2019/09/19 12:57:01:199::[3356] SUpdateLocation path specified in config.xml: UpdatesX64
2019/09/19 12:57:01:218::[3356] Verify file signature in "C:\Windows\Temp\OFFICE2016\OfficeX64\setup.exe"
2019/09/19 12:57:01:280::[3356] C:\Windows\Temp\OFFICE2016\OfficeX64\setup.exe is signed, validating signer
2019/09/19 12:57:01:280::[3356] Verify file signature in "C:\Windows\Temp\OFFICE2016\OfficeX64\prjpro.ww\OSETUP.DLL"
2019/09/19 12:57:01:340::[3356] C:\Windows\Temp\OFFICE2016\OfficeX64\prjpro.ww\OSETUP.DLL is signed, validating signer
2019/09/19 12:57:01:360::[3356] Using setup controller dll at [C:\Windows\Temp\OFFICE2016\OfficeX64\prjpro.ww\OSETUP.DLL].
2019/09/19 12:57:01:360::[3356] PERF: TickCount=155488453 Name=OBootStrapper::Run Description=Calling RunSetup

2019/09/19 12:57:01:497::[3356] PERF: TickCount=155488593 Name=RunSetup Description=Begin function
2019/09/19 12:57:01:497::[3356] WER element [P2] is set to value [OSETUP.DLL]
2019/09/19 12:57:01:497::[3356] WER element [P3] is set to value [16.0.4266.1001]
2019/09/19 12:57:01:498::[3356] Catalyst execution began: 09/19/2019 12:57:01.
2019/09/19 12:57:01:498::[3356] Parsing config.xml at: C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml
2019/09/19 12:57:01:501::[3356] Preferred product specified in config.xml to be: PROPLUS
2019/09/19 12:57:01:501::[3356] Parsed setting: SETUP_REBOOT with value: Never in config.xml.
2019/09/19 12:57:01:501::[3356] Parsed AddLangauge: Found request to include Current-User's Locale, in config.xml.
2019/09/19 12:57:01:501::[3356] Parsed AddLanguage\ShellTransform: true.
2019/09/19 12:57:01:501::[3356] Parsed AddLangauge: CultureTag with value: ru-ru in config.xml.
2019/09/19 12:57:01:502::[3356] Parsed AddLangauge: CultureTag with value: en-us in config.xml.
2019/09/19 12:57:01:502::[3356] Parsed AddLangauge: CultureTag with value: uk-ua in config.xml.
2019/09/19 12:57:01:502::[3356] Auto accept license specified in config.xml.
2019/09/19 12:57:01:502::[3356] SUpdateLocation path specified in config.xml: UpdatesX64
2019/09/19 12:57:01:503::[3356] Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
2019/09/19 12:57:01:503::[3356] Searching for default versions of resource files under the folder [C:\Windows\Temp\OFFICE2016\OfficeX64].
2019/09/19 12:57:01:507::[3356] Found [3] resource files under the default folder.
2019/09/19 12:57:01:509::[3356] Running in [InstallExecutionMode]. Run from TEMP folder at [C:\Users\Admin\AppData\Local\Temp\Setup00000f1c].
2019/09/19 12:57:01:616::[3356] Loaded resource file [C:\Users\Admin\AppData\Local\Temp\Setup00000f1c\OSETUPUI.DLL] (CultureTag=ru-RU).
2019/09/19 12:57:01:616::[3356] Error: failed MsiEnumProducts ErrorCode: 1610(0x64a).
2019/09/19 12:57:01:616::[3356] WER element [P4] is set to value [1610]
2019/09/19 12:57:01:616::[3356] Catalyst execution finished: 09/19/2019 12:57:01. Return code: 1610. Exception caught: ErrorCodeOnly.
2019/09/19 12:57:01:617::[3356] PERF: TickCount=155488703 Name=RunSetup Description=End function

[Petya V4sechkin]

Hilen, попробуйте рекомендации
Устранение проблем, препятствующих установке или удалению программ (https://support.microsoft.com/ru-ru/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed)

[Hilen]

Добрый день, Не знаю, то ли я сделала.

2019/09/19 12:57:01:180::[3356] PERF: TickCount=155488265 Name=OBootStrapper::Run Description=Begin function
2019/09/19 12:57:01:183::[3356] Operating System version: 10.0.14393 . Platform ID: 2
2019/09/19 12:57:01:183::[3356] Running 64-bit setup on a 64-bit operating system.
2019/09/19 12:57:01:183::[3356] Command line: "C:\Windows\Temp\OFFICE2016\OfficeX64\setup.exe" /CONFIG "C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml"
2019/09/19 12:57:01:186::[3356] Parsing command line.
2019/09/19 12:57:01:187::[3356] Config XML file specified: C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml
2019/09/19 12:57:01:187::[3356] Parsing config.xml at: C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml
2019/09/19 12:57:01:199::[3356] Preferred product specified in config.xml to be: PROPLUS
2019/09/19 12:57:01:199::[3356] Parsed setting: SETUP_REBOOT with value: Never in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: Found request to include Current-User's Locale, in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLanguage\ShellTransform: true.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: CultureTag with value: ru-ru in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: CultureTag with value: en-us in config.xml.
2019/09/19 12:57:01:199::[3356] Parsed AddLangauge: CultureTag with value: uk-ua in config.xml.
2019/09/19 12:57:01:199::[3356] Auto accept license specified in config.xml.
2019/09/19 12:57:01:199::[3356] SUpdateLocation path specified in config.xml: UpdatesX64
2019/09/19 12:57:01:218::[3356] Verify file signature in "C:\Windows\Temp\OFFICE2016\OfficeX64\setup.exe"
2019/09/19 12:57:01:280::[3356] C:\Windows\Temp\OFFICE2016\OfficeX64\setup.exe is signed, validating signer
2019/09/19 12:57:01:280::[3356] Verify file signature in "C:\Windows\Temp\OFFICE2016\OfficeX64\prjpro.ww\OSETUP.DLL"
2019/09/19 12:57:01:340::[3356] C:\Windows\Temp\OFFICE2016\OfficeX64\prjpro.ww\OSETUP.DLL is signed, validating signer
2019/09/19 12:57:01:360::[3356] Using setup controller dll at [C:\Windows\Temp\OFFICE2016\OfficeX64\prjpro.ww\OSETUP.DLL].
2019/09/19 12:57:01:360::[3356] PERF: TickCount=155488453 Name=OBootStrapper::Run Description=Calling RunSetup

2019/09/19 12:57:01:497::[3356] PERF: TickCount=155488593 Name=RunSetup Description=Begin function
2019/09/19 12:57:01:497::[3356] WER element [P2] is set to value [OSETUP.DLL]
2019/09/19 12:57:01:497::[3356] WER element [P3] is set to value [16.0.4266.1001]
2019/09/19 12:57:01:498::[3356] Catalyst execution began: 09/19/2019 12:57:01.
2019/09/19 12:57:01:498::[3356] Parsing config.xml at: C:\Windows\Temp\OFFICE2016\OfficeX64\proplus.ww\config.xml
2019/09/19 12:57:01:501::[3356] Preferred product specified in config.xml to be: PROPLUS
2019/09/19 12:57:01:501::[3356] Parsed setting: SETUP_REBOOT with value: Never in config.xml.
2019/09/19 12:57:01:501::[3356] Parsed AddLangauge: Found request to include Current-User's Locale, in config.xml.
2019/09/19 12:57:01:501::[3356] Parsed AddLanguage\ShellTransform: true.
2019/09/19 12:57:01:501::[3356] Parsed AddLangauge: CultureTag with value: ru-ru in config.xml.
2019/09/19 12:57:01:502::[3356] Parsed AddLangauge: CultureTag with value: en-us in config.xml.
2019/09/19 12:57:01:502::[3356] Parsed AddLangauge: CultureTag with value: uk-ua in config.xml.
2019/09/19 12:57:01:502::[3356] Auto accept license specified in config.xml.
2019/09/19 12:57:01:502::[3356] SUpdateLocation path specified in config.xml: UpdatesX64
2019/09/19 12:57:01:503::[3356] Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
2019/09/19 12:57:01:503::[3356] Searching for default versions of resource files under the folder [C:\Windows\Temp\OFFICE2016\OfficeX64].
2019/09/19 12:57:01:507::[3356] Found [3] resource files under the default folder.
2019/09/19 12:57:01:509::[3356] Running in [InstallExecutionMode]. Run from TEMP folder at [C:\Users\Admin\AppData\Local\Temp\Setup00000f1c].
2019/09/19 12:57:01:616::[3356] Loaded resource file [C:\Users\Admin\AppData\Local\Temp\Setup00000f1c\OSETUPUI.DLL] (CultureTag=ru-RU).
2019/09/19 12:57:01:616::[3356] Error: failed MsiEnumProducts ErrorCode: 1610(0x64a).
2019/09/19 12:57:01:616::[3356] WER element [P4] is set to value [1610]
2019/09/19 12:57:01:616::[3356] Catalyst execution finished: 09/19/2019 12:57:01. Return code: 1610. Exception caught: ErrorCodeOnly.
2019/09/19 12:57:01:617::[3356] PERF: TickCount=155488703 Name=RunSetup Description=End function

[Petya V4sechkin]

Hilen, вы не прочитали предыдущее сообщение.

Попробуйте выполнить SetupProd_OffScrub.exe (https://aka.ms/SaRA-officeUninstallFromPC).

[Hilen]

Спасибо, пробовала и это. Не помогает. Пишет: "На этом компьютере нет продукта Microsort Office"

[Petya V4sechkin]

Добрый день, Не знаю, то ли я сделала.
Спасибо, пробовала и это.
Не совсем ясно, выполнили ли вы фикс:
Устранение проблем, препятствующих установке или удалению программ (https://support.microsoft.com/ru-ru/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed)