[решено] Visio 2013 вылетает при попытке копировать

[IksSafonsky]

Ситуация: Windows 10 x64, на ней MS Office 2013 x64 и Visio 2013 x64.
При попытке что-то копировать в окне Visio (из контекстного меню или Ctrl-C) несколько секунд Visio висит, затем вылетает. В журнале событий показывает вот что:
Имя сбойного приложения: VISIO.EXE, версия: 15.0.4569.1504, метка времени: 0x52c5fd99
Имя сбойного модуля: VISLIB.dll, версия: 15.0.4569.1504, метка времени: 0x52c5fc0d
Код исключения: 0xc0000005
Смещение ошибки: 0x000000000048a0f1
Идентификатор сбойного процесса: 0x185c
Время запуска сбойного приложения: 0x01d86abc76514bc2
Путь сбойного приложения: C:\Program Files\Microsoft Office\Office15\VISIO.EXE
Путь сбойного модуля: C:\Program Files\Microsoft Office\Office15\VISLIB.dll
Идентификатор отчета: 2b02880d-9b21-4602-82ad-348d52b97cb3
Полное имя сбойного пакета:
Код приложения, связанного со сбойным пакетом:
Запуск в безопасном режиме (/safe) ничего не меняет. Никаких надстроек не установлено.

Установил Visio 2019 - в нём абсолютно то же самое. Запись о вылете в журнале:
Имя сбойного приложения: VISIO.EXE, версия: 16.0.10827.20138, метка времени: 0x5bac3a8a
Имя сбойного модуля: VISLIB.dll, версия: 16.0.10827.20138, метка времени: 0x5bac30b0
Код исключения: 0xc0000005
Смещение ошибки: 0x00000000004a0166
Идентификатор сбойного процесса: 0x2028
Время запуска сбойного приложения: 0x01d86ac126286133
Путь сбойного приложения: C:\Program Files\Microsoft Office\root\Office16\VISIO.EXE
Путь сбойного модуля: C:\Program Files\Microsoft Office\root\Office16\VISLIB.dll
Идентификатор отчета: 26605ada-8d2a-4cf2-ad2c-925b56342319
Полное имя сбойного пакета:
Код приложения, связанного со сбойным пакетом:
Похоже, проблема где-то вне Visio. Но где? .Net последний стоит. Что ещё это может быть?

[NickM]

Попробуйте собрать и приложить лог procmon.

[sonny362]

Установил Visio 2019 - в нём абсолютно то же самое. Запись о вылете в журнале: »
Вы устанавливали Visio 2019 совместно с Office 2013? Или сначала полностью удалили 2013-й?
Если нет - я бы предложил вычистить весь 2013-й и заново установить Visio.

[IksSafonsky]

sonny362, удалил весь офис утилитой от Майкрософт, установил заново. Ничего не изменилось.
NickM, ссылку на архив с файлом Logfile.PML (10,7 Мб) прилагаю:
https://disk.yandex.ru/d/wY3KzARRmAdQZQ

[NickM]

IksSafonsky, вот это в первую очередь нужно проверять:
"Time of Day","Process Name","PID","Operation","Path","Result","Duration","Detail"
"13:27:32,4682299","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration","ACCESS DENIED","0.0000072","Desired Access: Read/Write"
"13:27:32,4879693","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\SQMClient","ACCESS DENIED","0.0000084","Desired Access: Read/Write"
"13:27:32,4880695","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Common\ProductVersion","ACCESS DENIED","0.0000085","Desired Access: Read/Write"
"13:27:32,4881903","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Common\LanguageResources","ACCESS DENIED","0.0000042","Desired Access: Read/Write"
"13:27:32,4944699","VISIO.EXE","3028","RegOpenKey","HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Common\LanguageResources\InstalledUIs","ACCESS DENIED","0.0000047","Desired Access: Read/Write"
"13:27:32,4949772","VISIO.EXE","3028","RegOpenKey","HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Common\LanguageResources\InstalledUIs","ACCESS DENIED","0.0000036","Desired Access: Read/Write"
"13:27:32,5988177","VISIO.EXE","3028","RegOpenKey","HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer","ACCESS DENIED","0.0000061","Desired Access: Read/Write"
"13:27:32,6001503","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\IdentityCRL","ACCESS DENIED","0.0000095","Desired Access: Read/Write"
"13:27:32,6061530","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Common\UICaptions\InstalledLanguages","ACCESS DENIED","0.0000151","Desired Access: Read/Write"
"13:27:32,6063036","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Common\UICaptions","ACCESS DENIED","0.0000043","Desired Access: Read/Write"
"13:27:32,6516361","VISIO.EXE","3028","RegOpenKey","HKLM\System\CurrentControlSet\Services\WinSock2\Parameters","ACCESS DENIED","0.0000050","Desired Access: All Access"
"13:27:32,6695510","VISIO.EXE","3028","RegOpenKey","HKLM\System\CurrentControlSet\Services\WinSock2\Parameters","ACCESS DENIED","0.0000077","Desired Access: All Access"
"13:27:32,6727671","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\Visio","ACCESS DENIED","0.0000114","Desired Access: Read/Write"
"13:27:32,6735372","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Windows Messaging Subsystem","ACCESS DENIED","0.0000084","Desired Access: Read/Write"
"13:27:32,7221546","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Common","ACCESS DENIED","0.0000081","Desired Access: Read/Write"
"13:27:32,7792526","VISIO.EXE","3028","RegOpenKey","HKLM\SOFTWARE\Clients\Mail","ACCESS DENIED","0.0000107","Desired Access: Read/Write"
"13:27:33,3504572","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Visio\Addins","ACCESS DENIED","0.0000126","Desired Access: Read/Write"
"13:27:33,3505276","VISIO.EXE","3028","RegOpenKey","HKLM\SOFTWARE\WOW6432Node\Microsoft\Visio\Addins\PDFMVisio.PDFMVisioCOMAddin","ACCESS DENIED","0.0000045","Desired Access: Read/Write"
"13:27:33,9375025","VISIO.EXE","3028","IRP_MJ_CREATE","C:\Program Files (x86)\Microsoft Office\Office15\Visio Content\1049\BLOCK_M.VSSX","ACCESS DENIED","0.0000670","Desired Access: Generic Write, Read Attributes, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: N, ShareMode: None, AllocationSize: n/a"
"13:27:34,7801104","VISIO.EXE","3028","IRP_MJ_CREATE","C:\Program Files (x86)\Microsoft Office\Office15\Visio Content\1049\BLOCK_M.VSSX","ACCESS DENIED","0.0000548","Desired Access: Generic Read/Write, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: N, ShareMode: Read, AllocationSize: n/a"
"13:27:34,7810779","VISIO.EXE","3028","IRP_MJ_CREATE","C:\Program Files (x86)\Microsoft Office\Office15\Visio Content\1049\BLOCK_M.VSSX","ACCESS DENIED","0.0000577","Desired Access: Generic Write, Read Attributes, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: N, ShareMode: None, AllocationSize: n/a"
"13:27:35,0505955","VISIO.EXE","3028","RegOpenKey","HKCR\WOW6432Node\CLSID\{937C1A34-151D-4610-9CA6-A8CC9BDB5D83}","ACCESS DENIED","0.0000431","Desired Access: Read/Write"
"13:27:35,0994995","VISIO.EXE","3028","IRP_MJ_CREATE","C:\Program Files (x86)\Microsoft Office\Office15\Visio Content\1049\Theme_m.vssx","ACCESS DENIED","0.0000629","Desired Access: Generic Write, Read Attributes, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: N, ShareMode: None, AllocationSize: n/a"
"13:27:35,2118795","VISIO.EXE","3028","RegOpenKey","HKLM\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Common\InstallRoot","ACCESS DENIED","0.0000119","Desired Access: Read/Write"
"13:27:35,8233031","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration","ACCESS DENIED","0.0000048","Desired Access: Read/Write"
"13:27:35,8265885","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration","ACCESS DENIED","0.0000064","Desired Access: Read/Write"
"13:27:35,8441895","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration","ACCESS DENIED","0.0000079","Desired Access: Read/Write"
"13:27:35,8445265","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration","ACCESS DENIED","0.0000047","Desired Access: Read/Write"
"13:27:35,8446829","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration","ACCESS DENIED","0.0000038","Desired Access: Read/Write"
"13:27:35,8452852","VISIO.EXE","3028","RegOpenKey","HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration","ACCESS DENIED","0.0000038","Desired Access: Read/Write"
"13:27:36,6290248","VISIO.EXE","3028","IRP_MJ_CREATE","C:\Program Files (x86)\Microsoft Office\Office15\Visio Content\1049\Theme_m.vssx","ACCESS DENIED","0.0000575","Desired Access: Generic Read/Write, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: N, ShareMode: Read, AllocationSize: n/a"
"13:27:36,6301409","VISIO.EXE","3028","IRP_MJ_CREATE","C:\Program Files (x86)\Microsoft Office\Office15\Visio Content\1049\Theme_m.vssx","ACCESS DENIED","0.0001308","Desired Access: Generic Write, Read Attributes, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: N, ShareMode: None, AllocationSize: n/a"
"13:27:52,4087381","VISIO.EXE","3028","IRP_MJ_CREATE","C:\Program Files (x86)\Microsoft Office\Office15\Visio Content\1049\BLOCK_M.VSSX","ACCESS DENIED","0.0000644","Desired Access: Write Attributes, Synchronize, Disposition: Open, Options: Synchronous IO Non-Alert, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"


Начните с ветки реестра:
HKLM\Software\WOW6432Node\Microsoft\Office\15.0\Registration
какие там права?

[sonny362]

NickM, [ворчливо] тогда уж в первую очередь диск отчекать...

[Petya V4sechkin]

IksSafonsky, возможно, Kaspersky Endpoint Security и/или Secret Net Studio слишком рьяно защищают буфер обмена (или конфликтуют друг с другом).

Также с помощью утилиты GetOpenClipboardWindow (https://yadi.sk/d/8M2YAffrdMGW7A) посмотрите, не блокирует ли какой-то процесс буфер в момент глюка.

[IksSafonsky]

Petya V4sechkin, спасибо! Да, выяснилось, что глюк начался как раз тогда, когда на компьютер поставили Secret Net. Оказалось - известная разработчикам Secret Net проблема, уже есть патч, исправляющий именно её - sns86lp002.
Вопрос благополучно закрыт!